April 12, 2012 -- Audi identified Audi Wilmington, a member of the Winner Automotive Group, as one of its top performing U.S. dealerships throughout 2011, a year that saw the brand post record sales results.
In all, 106 Audi dealerships earned the 2011 Magna Society recognition by providing superlative customer service while achieving strong overall business performance.
Audi established the Magna Society to recognize U.S. dealerships that stand out as the best of the best. To qualify, dealerships can't just meet or exceed sales targets. They must also demonstrate they are maintaining a solid financial foundation, merit high customer satisfaction scores and show their facilities and staffs represent the progressive Audi culture.
"At Audi, we intend to continuously improve the experience our customers encounter each time they interact with our premium brand," said Johan de Nysschen, President, Audi of America. "With the annual Magna Society awards we celebrate our dealer partners who've done the most to further that goal in the past year, while ensuring their franchise rests on a thriving business model."
“Since 1976, when my father founded the Winner Automotive Group, we haves made customer service our number one priority,” said Michael Hynansky, President, Winner Automotive Group. “We are proud of the fact that Audi of America recognizes our efforts here in Wilmington.”
The annual Magna Society awards fit with long-range plans established by Audi and its franchise partners to make Audi facilities more exclusive. In 2011, Audi increased its share of the U.S. imported luxury car segment to 9.5%, based on record annual U.S. sales of 117,561. The number of dealership locations exclusively selling Audi models increased by the end of 2011 to 153 in the U.S. from 15 exclusive dealerships operating in 1999.
Between 2008 and 2011, more than $206 million of Audi U.S. dealership investments came online. That level of intense capital investment is expected to continue, as nearly one-third of the network engages in facility actions the next two years, in order to address capacity growth.
By the end of 2011, 95% of Audi sales in the U.S. came from exclusive or brand-dedicated facilities. An Audi exclusive location sells only Audi models. A brand-dedicated facility sells only Audi cars and SUVs, but is adjacent to other franchises.
