The Winner Automotive Group is hiring!

The Winner Automotive Group, located in Newark Delaware, has an immediate opening for an experienced automotive business development center (BDC) representative.

The qualified candidate will have prior experience working in an automotive dealership either as a BDC representative or as a sales consultant and has proven experience selling/setting the appointment.  You will handle incoming calls, interenet leads and existing customers to schedule appointments to visit one of our four locations in Delaware.

Come join a group representing some of the finest automobiles currently being sold in the country, Audi, Ford, Hyundai and Porsche.

You must be able to work a flexible schedule including some nights and some weekends, have a professional apprearance, be comfortable working with a variety of software applications, able to work independently and as a team and be organized.

The Winner Automotive Group offers a competitve pay plan, a comprehensive benefits package that includes medical, dental, vision, and company matching 401k plans as well as paid vacations, and a great work environment.

Interested candidates are encouraged to apply online today.    

Go with a Winner!
EOE

Primary Job Duties:

1. Answer all incoming phone calls according to management approved incoming call word tracks (scripts) and schedule showroom appointment.
2. Collect customer’s name, multiple phone numbers and email address from all incoming sales calls.
3. Log all Customer contacts and comments into CRM Software.
4. Schedule future follow-up contact in CRM software if no appointment is generated from the initial incoming sales call.
5. Contact Customers using management approved outbound phone contact word tracks (scripts) and customer contact lists in CRM Software to schedule showroom appointments that check in upon arrival with reception desk.
6. Confirm scheduled appointments using appointment confirmation email template in CRM software.
7. Post scheduled appointments into CRM software and print a copy for CRM Administrators at showroom reception desk.
8. Contact “No Show" customers and reschedule their showroom appointments for a more convenient day and time.
9. Follow up with CRM Administrators at reception desk to determine if appointments are kept and the outcome.
10. Results Based CRM: Change status of prospect records in the CRM software to reflect customer’s current progress within the car buying sales cycle, and schedule future customer contact for every customer based on the results of current customer contact.
11. Purify and update Customer information and contact data in CRM application… Maintain accurate notes describing every customer contact.
12. Generate personalized emails confirming phone conversations
13. Schedule follow-up reminders in CRM software for next contact.
14. Contact Customers based on current Courtesy Chevrolet and GM marketing initiatives.
15. Respond to Customer web based requests using email and telephone.
16. Contact Internet Customers via email and phone to schedule a Sales appointment.
17. Follow up on Internet Customer emails according to a pre-determined timeline. 
18. Create customer welcome folder for reception desk on all confirmed appointments.
19. Print Customer reception presentation based on appointment type.
20. Forward any Customer concerns to correct Departmental Manager and follow up with customer to verify concerns have been addressed.